Privacy Policy

1. Data Controller

2. Information We May Collect

• Contact information, such as name if provided, email address, WhatsApp account, or phone details.
• Project information, such as budget range, material preference, dimensions, delivery timing, and design references.
• Technical information, such as device type, browser type, IP address, and cookie preference status.
• Communication and transaction records, including quotations, approval messages, after-service discussions, and dispute handling records.

3. How We Use Information

• To respond to inquiries and evaluate bespoke jewelry feasibility.
• To prepare quotations, discuss timing, and coordinate fulfillment.
• To improve website usability and content quality, within reasonable and limited scope.
• To comply with law, manage disputes, and reduce fraud or abuse risk.

4. Legal Basis and Data Minimization

We collect only information that is reasonably necessary and process it on the basis of service performance, legitimate interest, legal obligation, or your explicit consent. If a particular item is not required, we do not require you to provide it.

5. Sharing and Third Parties

• We do not sell personal information.
• Where necessary for service delivery, we may share limited data with logistics, production, payment, or technical service providers.
• We may disclose information where required by law, regulation, or formal legal process.

6. Cross-Border Processing

Information may be processed by suppliers or partners located in different jurisdictions when needed to support service delivery. We use reasonable measures to reduce the risks associated with cross-border processing.

7. Retention Period

• General inquiry records may be retained for up to 24 months unless a longer period is required by law or legitimate dispute handling needs.
• Transaction and fulfillment records may be retained for accounting, tax, and dispute management purposes.
• When information is no longer necessary, it will be deleted or anonymized where reasonably practicable.

8. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or objection to the processing of your personal data, and you may withdraw consent where consent is the basis for processing. Please contact us at business@tailtreatspro.com.

9. Children's Privacy

This website and service are not intended for individuals under the age of 18. If we learn that information has been submitted by a minor without appropriate authorization, we will remove it within a reasonable period.

10. Information Security

We use reasonable technical and organizational measures to protect information, but no internet transmission can be guaranteed to be fully secure. Please avoid sending unnecessary sensitive information over open networks.